"What is NTTA Quality Secured?"
NTTA Quality Secured is a customer care quality scheme monitored and operated by the National Trailer and Towing Association Limited who are the official trade association for the UK light trailer and towbar industry. The scheme promotes:
§ Industry Standards
§ Workshop Best Practice
§ Customer Service
§ Professional Workmanship
"How does a company become a Quality Secured member?"
We, as a member company of the QS scheme are visited at least once a year for a thorough inspection by independent assessors. This assessment reviews a number of different aspects of our company. These include, customer service, workshop practice, customer complaints, staff knowledge & training etc. Only successful completion of the inspection allows us to be awarded the annual Quality Secured accreditation.
"How does Quality Secured help me as the customer?"
The NTTA Quality Secured scheme is here to give you the customer confidence when using any of the services or buying goods from a Quality Secured member company.
We want you to feel safe in the knowledge that by using our services as a QS member company you are dealing with an accredited company who will always try to give you the best service possible.
"Who recommends Quality Secured?"
The NTTA Quality Secured scheme is recommended and supported by over a million members of the towing public including: The Caravan Club, The Camping and Caravanning Club, The Automobile Association and The British Horsebox Society.
Please use the NTTA link below to learn even more.