Privacy Policy relating to the Towing Centres UK Ltd website www.towbarandtrailercentre.com. Latest amendment made on: 22/05/2018.
In this agreement, the 'Website' means the Towing Centres UK Ltd website at www.towbarandtrailercentre.com, a private company limited which is registered in Rotherham under company number 03858022 with its registered office at Units 2-3 Chapel Lane, Canklow Rd, Rotherham S60 2JD.
At Towing Centres UK Ltd specialise in the supply and service of Towing related products here in the UK. We are committed to ensuring any data is collected and processed to the full extent of the EU’s General Data Protection Regulations (GDPR, 25th May 2018) and any other applicable laws and regulations that relate to data protection and privacy. Only information that you have consented to giving; is needed to complete a contract with you (formal or informal); or that we have legitimate interest in collecting and processing will be held on our databases - we will only keep information for as long as it is relevant in order to achieve 100% customer satisfaction.
Towing Centres UK Ltd is committed to protecting your privacy and developing technology that gives you a safe online experience. This Privacy Policy applies to the Towing Centres UK Ltd Website and governs data collection and usage. By using the Website, you consent to the data practices described in this policy.
The Website is operated by Towing Centres UK Ltd at Towone Towing Centre, 40 Havelock Street, Hessle Road, Hull, HU3 4JH. Please address enquiries by post to that address, by e-mail to sales@towbarandtrailercentre.com or by telephone at 0330 333 1525.
The Towing Centres UK Ltd site may link to other sites which will not be covered by the Towing Centres UK Ltd privacy policy. You should check the privacy policy of each site before providing information to it.
The data controller is Towing Centres UK Ltd (referred to in this policy as “we” or “us”).
We are committed to putting our customers ahead of business when it comes to collecting, using and protecting your personal data. This privacy and cookies policy (“Policy”) outlines how we intend to do that. In this Policy we explain:
We offer a wide range of products and services; this Policy applies to you if you use our services (referred to in this Policy as “our Services”). Using our Services means:
This Policy also applies if you contact us or we contact you about our Services.
Some other parts of our business may need to collect and use personal data to provide you with their products and services; including products and services at our branches in Wigan and Stoke-on-Trent and our other online services such as eBay and Amazon. They have their own privacy polices that explain how they use your personal data.
Our Websites may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.
When you register for a trade account for our Services, you may provide us with:
When you shop with us online or browse our Websites, we may collect:
When you use a registered online user account with us, we may collect:
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:
When you contact us by phone, email, through our Websites, social media or any other method of contact, we may collect:
There are a number of reasons why why would need your personal data, mainly we use your personal data to help process orders and advise you on our products and services, as well as the following reasons.
Make our Services available to you
Manage and improve our Websites
Personalise your experience
Contact and interact with you
We work with carefully selected Service Providers that carry out certain functions on our behalf. These include for example, companies that help us with technology services, storing and combining data, processing payments, delivery orders and other services such as towbar fitting.
These companies have their own privacy policies which you can visit here:
We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.
However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet or over the phone to us.
We will only keep your personal data for as long is relevant in order to achieve 100% customer satisfaction; this can be up to 7 years.
We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask of you would like to receive marketing communications, and you can change your marketing choices by emailing info@towbarandtrailercentre.com.
We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes or to ask you to review our company’s products and services. You always have the choice about whether to take part in any marketing activities.
We use cookies and similar technologies, such as tags and pixels (“Cookies”) to personalise and improve your customer experience as you use our Websites and to provide you with relevant online advertising.
Cookies are small data files that allow a website to collect and store a range of data on your desktop, laptop or mobile device.
Cookies help us to provide important features and functionality on our Websites and we use them to improve your customer experience. For example, we use Cookies to do the following:
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set up your browser to notify you each time new Cookies are placed on your computer or other device.
If you choose to disable some or all Cookies, you may not be able to make full use of our Websites. For example, you may not be able to add items to your shopping basked, proceed to checkout, or use any of our products and services that require you to sign in.
Where we display personalised adverts on other organisations’ websites, the AdChoices icon will usually be displayed. Clicking on this icon will provide you with specific guidance on how to control your online advertising preferences.
Under the EU’s General Data Protection Regulations (2018), you have the right to see the personal data we hold about you among other rights, these are:
You have the right to request a copy of the information that we hold about you. You can request this information at any time by writing to:
FAO: Marketing Department
Towing Centres UK Ltd
40 Havelock Street
Hessle Road
Hull
HU3 4JH
Or email us at info@towbarandtrailercentre.com
You have the right to correct data that we hold about you if it is inaccurate or incomplete.
Should our databases hold any inaccurate or incomplete information about you, please contact us at anytime by writing to:
FAO: Marketing Department
Towing Centres UK Ltd
40 Havelock Street
Hessle Road
Hull
HU3 4JH
Or email us at info@towbarandtrailercentre.com
In certain circumstances you can ask for the data we hold about you to be completely removed from our records.
By law we have to hold a VAT invoice for every order for up to 7 years, these cannot be forgotten and are excluded from your rights.
Where certain conditions apply, you have the right to restrict processing.
We will not process or pass on your personal data to any other organisation without permission to do so.
You have the right to have your personal data transferred. We will provide you with all the personal data we have about you securely and in an easily transferable format.
You have the right to object to certain types of processing, such as direct marketing.
We will always give you the option to consent or object to being contacted through marketing channels. This can be amended and accessed at any time by writing to:
FAO: Marketing Department
Towing Centres UK Ltd
40 Havelock Street
Hessle Road
Hull
HU3 4JH
Or email us at info@towbarandtrailercentre.com
We receive and store any information you enter on the Website or give us in any other way. You provide this information when you search, participate in discussion forums, or communicate with us by phone, e-mail or otherwise. As a result of those actions you might supply us with such information as your name, address, post code, date of birth, gender, information on how you use our services (such as type, date, time, and information on your browsing activity when visiting the Website) and any other information with respect of your use of the Website or our services. We might also ask for other specific information from time to time.
We use the information that you provide for such purposes as responding to your requests, customising future use of the Website for you, improving the Website and communicating with you.
Automatic information:
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use cookies and in the future we may also use web bugs. This technology allows us to obtain certain types of information when your web browser accesses the Website. Third parties might also do this on the Website. Examples of information we collect and analyse using technology which is not readily apparent include the Internet Protocol (IP) address used to connect your computer to the internet; log in; e-mail address; password; computer and connection information such as browser type and version, operating system and platform; the full Uniform Resource Locators (URL), click stream to, through and from the Website, including date and time; cookie number; pages viewed or searched for; your site history, and phone number used to contact us. A number of companies offer utilities designed to help you visit websites anonymously. We want you to be aware that these tools exist.
What are Cookies and Web bugs?
Does Towing Centres UK Ltd share the information received?
Towing Centres UK Ltd collects and uses your personal information to operate and deliver any services you have requested. Towing Centres UK Ltd will not sell, rent or lease user lists to third parties. You consent to use of any personal details you give for internal administrative purposes, for marketing, and for release to third parties either for gain or without charge. Towing Centres UK Ltd will at all times adhere to the data protection principles outlined in the Data Protection Act 1998. Additionally you acknowledge that Towing Centres UK Ltd might sell or buy other assets or that someone else may take over the running of this site. The legal status of Towing Centres UK Ltd or its ownership could also change. In this type of transaction, customer information generally is one of the assets transferred. You acknowledge that your data could be transferred as part of the process and consent to that. Towing Centres UK Ltd does not use or disclose sensitive personal information, such as race, religion or political affiliations, without your explicit consent.
We will also give out personal information as required by law, for example to comply with a Court Order, to enforce our Access Agreement and other terms and conditions or to protect the safety and security of users on the Website.
If you give fax, phone or e-mail details you authorise Towing Centres UK Ltd or our associates to contact you using that method. If you decide that you no longer wish us to communicate with you, or the details we hold on you change, or you decide to register with the Telephone Preference Service or Fax Preference Service in the UK or any equivalent you agree to tell us to enable us to update our records.
How secure is information about me?
What choices do I have?
Conditions of use
This agreement is governed by the laws of England, where Towing Centres UK Ltd originates. You consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of the Website. Use of the Website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
By continuing to use the Website you agree that you have read the Access Agreement and that you agree with all of its contents. This agreement and the Access Agreement may be altered and for this reason you should regularly visit the Privacy Policy on the Website as the current version will be binding upon you.