Terms & Conditions

1.0 General

Towbar & Trailer Centre whose registered address is Towing Centres UK Ltd, Units 2-3 Chapel Lane, Canklow Rd, Rotherham, S60 2JD; Towbar & Trailer Centre Terms and Conditions of Sale.
Latest amendment made on: 08/01/2018.

1.1 Terminology of these terms and conditions:

"Buyer" is the person or persons placing an order including trade or business purchases.
"Seller" is Towing Centres UK Ltd.
"Goods", "Services" or "Items" are the products and services Towing Centres UK Ltd states to supply to the Buyer in accordance with these terms and conditions.
"Order" is the Buyer indicating to make a monetary payment in exchange for goods or service.
"Purchase" is the exchange of monetary payment to the Seller.
"Dispatch" is the goods or service leaving the Buyer under agreed terms.
"Contract of sale" or "Sale" is the Buyer and Seller agreeing to exchange an item or service for a monetary value.

1.2 The Definitions

These terms and conditions apply to all goods and services offered and sold by Towing Centres UK Ltd, hereinafter referred to as Towbar & Trailer Centre or the Seller to the person or persons who places an order of the goods or services, hereinafter referred to as the Buyer.

1.3 Agreements

By placing an order with Towbar & Trailer Centre via towbarandtrailercentre.com, an online service owned by Towbar & Trailer Centre or any other company owned by Towbar & Trailer Centre online and offline, the Buyer agrees to all terms and conditions of sale. It is the responsibility of the Buyer to acknowledge and understand these terms and conditions before completing any purchases with Towbar & Trailer Centre.

1.4 Amend Terms & Conditions

The Seller reserves all rights to amend these terms and conditions at any time, the latest date of amendments will be stated in 1.0 of the terms and conditions.

1.5 Statuary Rights

The Buyer's statuary rights will not be affected by these terms and conditions.

1.6 Contract of Sale

The contract of sale between the Buyer and Seller will only be formed once an item has been dispatched.

1.7 Buyer's Intentions

The Buyer's order of an item indicates the Buyer's intention to make a purchase of an item or service from the Seller and does not represent an actual sale. Once an purchase order has been received, the Seller reserves all rights to accept and supply the goods or service or decline the order and make a full refund of any payments made.

1.7.1 Receipt of Payment

Receipt of payment is not an indication of an offer being accepted by the Seller.

1.7.2 Receipt of Order Confirmation

Receipt of an order confirmation is not an indication of an order or purchase being accepted by the Seller.

1.8 Right to Decline Order

Towbar & Trailer Centre reserves the right to decline any order made by the Buyer until the item has been dispatched.

1.9 Providing Goods Responsibility

Towbar & Trailer Centre will endeavour to provide a purchased item to the Buyer within an advertised time frame. However the Seller cannot be held responsible for any unforeseen delays in providing goods or service within the advertised time frame nor any costs incurred to the Buyer as a result of this.


2.0 Payment



2.1 Orders Processed

Orders will not be processed by the Seller until the Buyer has paid for the purchased item in full.

2.2 Items Dispatched Before Full Payment

In the case of items being dispatched before a full payment is made, Towbar & Trailer Centre retains title of said items.

2.3 Payment Withdrawn by the Buyer

In the case of a payment being withdrawn by the Buyer following the dispatch of an item purchased, Towbar & Trailer Centre will seek to recover the items or the equivalent monetary value of the items plus expenses. Interest will be charged at a rate of 10% above the Bank of England base rates.

2.4 Credit/Debit Card

By using a credit/debit card to make payment for an order, the Buyer confirms that they are the authorised owner and user of the card.

2.5 Credit/Debit Card Validation Checks

All credit/ debit card payments are subject to validation checks and approved authorisation by the card issuer. In the case of a declined authorisation by the card issuer, Towbar & Trailer Centre will cancel the Buyer's order.

2.6 Card Issuer Charges

Towbar & Trailer Centre does not accept responsibility for any charges levied by the card issuer or bank as a result of processing the Buyers credit/debit card during payment in accordance with the Buyers instructions.

2.7 Phone Payment Limitations

Towbar & Trailer Centre will not accept payments equal to or exceeding £500.00 by phone. Payments equal to or exceeding £500.01 will need to be made via PayPal or Credit/Debit Card on a secure system.


3.0 Towbarandtrailercentre.co.uk Item Listing Information



3.1 Inaccurate Data

The information displayed on Towbar & Trailer Centre listings are supplied by the items manufacturer. Towbar & Trailer Centre does not accept responsibility for any inaccuracies with this data. The items fitting instructions take precedence.

3.2 Right to Amend

Towbar & Trailer Centre has the right to alter or amend item specifics at any time without giving notice.


4.0 Pricing



4.1 Price of Goods

The price of goods or service will be taken from the time and date of the listing on towbarandtrailercentre.com when an order or purchase was made unless conflicted with 4.3 of the terms and conditions.

4.2 VAT

All prices include VAT at the statutory rate for the date an order is made.

4.3 Incorrect Price Advertised

In the case of an item's price being incorrectly advertised by Towbar & Trailer Centre, the Buyer will be notified and reserves the right to continue with the order at the corrected price or cancel the order for a full refund.

4.4 Incorrect Price Obligations

Towbar & Trailer Centre will not be obliged to supply the goods or services at an incorrect price.

4.5 Amend Item Prices

Towbar & Trailer Centre has the right to alter or amend item prices at any time without giving notice.


5.0 Dispatch



5.1 Tracking Number

Once an item has been dispatched, the Buyer may receive a tracking number via email. If no email address was supplied by the Buyer, direct contact to the Seller via telephone will be required to receive the order's tracking number.

5.2 Shipping Estimates

Towbar & Trailer Centre will endeavour to dispatch and provide an item within the advertised time frame however the Seller cannot accept responsibility for any unforeseen delays. The Seller will contact the Buyer if any known delays occur. The Buyer may not be notified if a delay or issue is not known.

5.3 Dispatch Notification

In the case of the Buyer not receiving a dispatch notification or communication of delay, it is the Buyers responsibility to notify Towbar & Trailer Centre.

5.4 Dispatching Delays

Towbar & Trailer Centre will not be held liable for any delays in dispatching items within the advertised time frame.


6.0 Delivery



6.1 Delivery Companies

Towbar & Trailer Centre uses various delivery companies to deliver items to the Buyer.

6.2 Responsibility

Once an item has been dispatched, the responsibility for the safety and transit of the goods falls on the courier.


7.0 Delayed Item



7.1 Unforeseen Delays

Towbar & Trailer Centre does not accept responsibility for any unforeseen delays in delivery of an item to the Buyer, including but not limited to:

  • The courier having difficulties finding the delivery address.
  • Any errors incurred by the Courier processing the delivery.
  • The Buyer supplying an incomplete or incorrect delivery address.

7.2 Understanding Tracking



It is the responsibility of the Buyer to acknowledge and understand the tracking of an item during transit.

7.2.1 Providing Tracking

Towbar & Trailer Centre will provide tracking details of an order to the Buyer.

7.2.2 Order Not Received

In the case of the order not being received by the Buyer within the agreed time frame, it is the responsibility of the Buyer to notify Towbar & Trailer Centre. Towbar & Trailer Centre endeavours to rectify any issues.

7.3 Re-Delivery Charges

There will be a re-delivery charge levied to the Buyer if an item is returned to Towbar & Trailer Centre as a result of the Buyer supplying an incomplete or inaccurate address or the couriers three failed delivery attempts.

7.4 Delay in Delivery Costs

Towbar & Trailer Centre will not be held liable for any costs incurred to the Buyer due to a delay in delivery of an order.


8.0 Damaged Item



8.1 Responsibility to Check Contents

It is the responsibility of the Buyer to check the contents of the goods thoroughly once a delivery has been made.

8.1.1 Responsibility to Notify

It is the responsibility of the Buyer to notify Towbar & Trailer Centre of any damage within 48 hours in order for the issue to be rectified.

8.2 Packaging Retention

All internal and external packaging must be retained when reporting an item as damaged regardless of its condition.

8.3 Damaged Packaging

In the case of the external packaging being visibly damaged upon delivery, it is the responsibility of the Buyer to sign as "damaged" with the courier if this is an option.

8.4 Refusing an Item

Refusing an item upon delivery based solely on the condition of the external packaging is not advised as the item within may not be defected.

8.5 Damaged Evidence

In the case of a Buyer reporting the item as damaged, Towbar & Trailer Centre will require photographic images of the packaging and item to help expedite the situation.

8.6 Damaged Item Process

Subsequent to the Buyer notifying Towbar & Trailer Centre of any damage to the packaging or item upon delivery, Towbar & Trailer Centre will carry out one of the following options:

  • 8.6.1 Towbar & Trailer Centre will open a courier damage inspection. This process can take up to 8 working days starting from the day after the inspection is raised. The Buyer must agree to cooperate with the courier's attempts to inspect the damaged package. Once the damaged item or package has been returned to Towbar & Trailer Centre or the courier has accepted liability for the damage, Towbar & Trailer Centre will reimburse the Buyer with a replacement item or a full refund.
  • 8.6.2 Towbar & Trailer Centre will offer a partial refund in settlement of any damage.
  • 8.6.3 In the case that part of an item is damaged as opposed to the whole item, Towbar & Trailer Centre may send out the replacement part only.
  • 8.6.4 Towbar & Trailer Centre will request the Buyer to return the damaged item via an agreed service with an agreed courier or postal service. The Buyer must provide a copy of any receipts in addition to using the agreed service with an agreed courier or postal service in order to be reimbursed for any return charges. Towbar & Trailer Centre will only reimburse any costs once the item and a copy of any receipts has been received. Towbar & Trailer Centre reserves the right to reject or give a partial refund if the Buyer returns an item that opposes the accepted pre-agreed terms.

8.7 Costs Incurred

Towbar & Trailer Centre will not accept liability for any costs incurred on the Buyer due to an item being delivered damaged.


9.0 Item Not Received



9.1 Tracking Details

Towbar & Trailer Centre will provide tracking details of an order to the Buyer.

9.1.1 Understanding Item Tracking

It is the responsibility of the Buyer to acknowledge and understand the tracking of an item during transit.

9.1.2 Not Received Process

In the case of the order not being received by the Buyer within the agreed time frame, it is the responsibility of the Buyer to notify Towbar & Trailer Centre. Towbar & Trailer Centre endeavours to rectify any issues.

9.2 Tracking shows delivered but not received

It is the responsibly of the buyer to notify Towbar & Trailer Centre if the tracking number shows an item has been delivered but goods have not be received.

9.2.1 Missing Item Process

Subsequent to the report of a missing item, Towbar & Trailer Centre will notify the courier to open an investigation. This process can take up to 8 working days starting from the day after the inspection is raised. The Buyer must agree to cooperate with the courier's attempts to verify the items location.

9.2.2 Refund or Dispatch Replacement

Following the courier's inspection, in the case that the item has not been delivered, the courier will issue Towbar & Trailer Centre with a claim notification. Towbar & Trailer Centre will only refund the item or dispatch a replacement item once the courier's claim notification has been received.

9.2.3 Delivery after refund or replacement

In the case of a missing original item being re-delivered by the courier after the Buyer has already accepted a replacement item or a refund of the original item, the Buyer must refuse acceptance of the re-delivered original item.

9.2.4 Mistakenly accepting delivery after refund or replacement

In the case of the Buyer mistakenly accepts the original item after already accepting a replacement item or has received a refund of the original item the buyer must notify Towbar & Trailer Centre as soon as possible.

9.3 Reasonable attempts to locate item

In the case of a missing item, the Buyer agrees to make reasonable attempts to locate the item. i.e. Checking with neighbours or local access points.

9.4 Additional Charges

Towbar & Trailer Centre will not accept liability for any costs incurred on the Buyer due to an item being not being delivered.


10.0 Missing Parts or Item



10.1 Checking Contents

It is the responsibility of the Buyer to check the contents of the goods thoroughly once a delivery has been made.

10.1.1 Missing Items Notify

It is the responsibility of the Buyer to notify Towbar & Trailer Centre of any missing parts or items within 48 hours in order for the issue to be rectified.

10.2 Retaining Packaging

All internal and external packaging must be retained when reporting an item or part as missing regardless of its condition.

10.3 Packaging Evidence

In the case of a Buyer reporting any parts or items missing, Towbar & Trailer Centre will require photographic images of the packaging to help expedite the situation.

10.4 Missing Parts Process

Subsequent to the Buyer notifying Towbar & Trailer Centre of any missing parts or items upon delivery, Towbar & Trailer Centre will carry out one of the following options:

  • 10.4.1 Towbar & Trailer Centre will open a courier inspection to try and find any missing parts or items. This process can take up to 8 working days starting from the day after the inspection is raised. Once Towbar & Trailer Centre has received confirmation from the courier that they are unable to find the missing parts or items, Towbar & Trailer Centre will dispatch a replacement item or arrange for a collection and refund.
  • 10.4.2 Towbar & Trailer Centre will offer a partial refund in settlement of any missing parts or items.
  • 10.4.3 Towbar & Trailer Centre will send out the missing parts or items only.
  • 10.4.4 Towbar & Trailer Centre will request the Buyer to return the item via an agreed service with an agreed courier or postal service. The Buyer must provide a copy of any receipts in addition to using the agreed service with an agreed courier or postal service in order to be reimbursed for any return charges. Towbar & Trailer Centre will only reimburse any costs once the item and a copy of any receipts has been received. Towbar & Trailer Centre reserves the right to reject or give a partial refund if the Buyer returns an item that opposes the accepted pre-agreed terms.

10.5 Liability for Costs

Towbar & Trailer Centre will not accept liability for any costs incurred on the Buyer due to an order being delivered incomplete or with missing parts or items.


11.0 Incorrect Item



11.1 Incorrect Item(s) Received

In the case of the Buyer receiving an item that is incorrect from what was ordered the Buyer must contact Towbar & Trailer Centre.

11.2 Retaining Packaging

All internal and external packaging must be retained when reporting an item as incorrect regardless of its condition.

11.3 Packaging Evidence

In the case of a Buyer reporting the item as incorrect, Towbar & Trailer Centre will require photographic images of the item to help expedite the situation.

11.4 Incorrect Item(s) Process

Subsequent to the Buyer notifying Towbar & Trailer Centre of any incorrect items, Towbar & Trailer Centre will determine if the item delivered is incorrect and will carry out one of the following options:

  • 11.4.1 Towbar & Trailer Centre will arrange a collection of the incorrect item on any given working day from the original delivery address at the expense of Towbar & Trailer Centre. Subsequent to Towbar & Trailer Centre receiving the items in original condition with no damage, the correct item will be dispatched or the item will be refunded. Towbar & Trailer Centre endeavour to dispatch new items within 48 hours of receiving incorrect items.
  • 11.4.2 Towbar & Trailer Centre will dispatch a new item without collecting the incorrect item.
  • 11.4.3 Towbar & Trailer Centre will request the Buyer return the incorrect item for a refund using Towbar & Trailer Centre return process at the expense of the Seller.
  • 11.4.4 Towbar & Trailer Centre will request the Buyer to return the item via an agreed service with an agreed courier or postal service. The Buyer must provide a copy of any receipts in addition to using the agreed service with an agreed courier or postal service in order to be reimbursed for any return charges. Towbar & Trailer Centre will only reimburse any costs once the item and a copy of any receipts has been received. Towbar & Trailer Centre reserves the right to reject or give a partial refund if the Buyer returns an item that opposes the accepted pre-agreed terms.

11.5 Liability for Incorrect Item Delivered

Towbar & Trailer Centre will not accept liability for any costs incurred on the Buyer due to an incorrect item being delivered.


12.0 Guarantee



12.1 Manufacturer's Warranty

Towbar & Trailer Centre guarantees the items sold are as advertised and free from faults or defects for at least the duration of the manufacturer's warranty period. This guarantee will be void if faults or defects are as a result of the Buyer using the item against the manufacturer's instructions or misused in any way.

12.2 Reporting Faults or Defects

It is the responsibility of the Buyer to report any suspects or concerns of faults or defects on any product purchased from Towbar & Trailer Centre as soon as possible.

12.3 Liability for Costs

Towbar & Trailer Centre will not accept liability for any costs incurred on the Buyer due to a faulty or defected item.


13.0 Buyers Right To Cancel



13.1 Cancellation Duration

The Buyer has the right to cancel an order from the moment an order is placed and up to 30 days once an item has been delivered with the exception of made to order goods.

13.2 Intention to Cancel

It is the Buyers responsibility to notify Towbar & Trailer Centre of the intent to cancel an order within the time frame agreed in these terms.

13.3 Refunds Include:

The Buyer's right to cancel allows for a full refund of all payments including standard delivery costs. Towbar & Trailer Centre will not refund any enhanced delivery costs opted for by the Buyer. i.e. Next day delivery.

13.4 Returns Policy

For returns details please see the Towbar & Trailer Centre Returns Policy.


14.0 Complaints



14.1 Formal Complaints

The Towbar & Trailer Centre customer service team are available during official business hours. In the case of the Buyer not being satisfied with the service given, formal complaints can be directed to the Towbar & Trailer Centre complaints department whose address is: Complaints Department, Towbar & Trailer Centre, 40 Havelock Street, Hessle Road, Hull, HU3 4JH.


15.0 Privacy and Data Protection



15.1 Personal Details

Towbar & Trailer Centre will not share any personal details of the Buyer with any third party unless necessary to complete an order.

15.2 Collected Information

Personal information collected may include but not limited to the Buyers; Name, Title, Company/Organisation Name, Address, E-mail Address and Phone Number.

15.2.1 Information Collected

The personal information collected by the Seller will be used solely to aid the order process and to provide the Buyer with purchased goods or service.

15.3 Information Use

Towbar & Trailer Centre may use the Buyers personal information to converse important information about the product or service purchased. i.e. Product recalls, updates or notifications.

15.4 Mailing Lists

Special offers and information will be sent via email to the Buyer should they subscribe to the Towbar & Trailer Centre mailing list.


16.0 Pricing Policy



16.1 Price Checks

Towbar & Trailer Centre endeavour to check prices against competitors to ensure our best prices are available to the Buyer where possible.


17.0 Fraud Checks



17.1 Screening All Orders

Towbar & Trailer Centre vigilantly screens all orders to ensure they are not fraudulent. This protects against chargeback from credit card companies whilst protecting customers.

17.2 Rights to Decline or Cancel

Towbar & Trailer Centre reserves the rights to decline or cancel any payments if not satisfied with the authenticity of an order. In the case of a cancelled or declined order, payments will be refunded.

17.3 Reporting to Authorities

All orders detected as fraudulent will be reported to the authorities and added to an internal fraud screening system.


18.0 Force Majeure



18.1 Circumstances Beyond Control

Towbar & Trailer Centre will not be held liable for any delay or failure to fulfil an order through circumstances beyond the control of the company.

18.1.1 Not Limited To:

This covers but is not limited to natural disasters, acts of God, war and the failure of third parties, such as suppliers and subcontractors, to perform their obligations to the contracting party.


19.0 Returns



19.1 Circumstances Beyond Control

The returns policy on each listing outlines; when the return period begins, the length of the return period and the person or persons responsible for expenses endured by return postage. Towbar & Trailer Centre does not accept returns outside of the time frame stated in the returns policy.

19.2 Sending Returns

All items for website orders must be sent to the Towbar & Trailer Centre returns address. It is the customer’s responsibility to ensure the safe transit of all returned items.

19.3 Returns Authorisation

All returns must be authorised by a Towbar & Trailer Centre employee and accompanied with an RMA number where applicable.

19.4 Returns Address

Returns Address: F.A.O Towbar & Trailer Centre Returns, Towbar & Trailer Centre, 40 Havelock Street, Hessle Road, Hull, HU3 4JH.

19.5 Receiving Returned Item

Subsequent to Towbar & Trailer Centre receiving a returned item from the Buyer, Towbar & Trailer Centre endeavours to inspect the item within 7 days. Once the inspection is complete, the Buyer will be contacted directly regarding a refund or to explain any issues raised as a consequence of the inspection.

19.6 Refund Timescale

Subsequent to the Towbar & Trailer Centre inspection of a returned item, where required, Towbar & Trailer Centre endeavours to refund the Buyer within 7 days. Refunds can only be issued to the Buyer via the original payment method.

19.7 Made to Order Items

Any item that is made to order cannot be cancelled or returned to the Seller. The Buyer will be made aware of any item that is made to order in writing prior to an order being accepted.